Shipping policy

Shipping Policy

Thanks for supporting Neo Native! Here's how shipping works.

Order Fulfillment

Most orders are fulfilled within 1–3 business days of being placed. Because each Neo Native product is made on-demand, fulfillment time is part of the process — we appreciate your patience while your piece is created.

Shipping Times

United States: Orders typically arrive within 10–25 days from the order date (including the 1–3 day fulfillment window).

International: Delivery times vary by destination. Most international orders arrive within 15–35 days, though customs processing can sometimes extend this.

These windows are estimates, not guarantees. Once an order leaves our fulfillment partner's facility, delivery is in the carrier's hands.

Shipping Costs

Shipping costs are calculated at checkout based on your order, destination, and product type. Some products — including most stickers, magnets, mugs, and many hoodies — qualify for free or near-free shipping.

Tracking Your Order

You'll receive a shipping confirmation email with tracking information once your order ships. If you don't see it, check your spam folder before reaching out.

Lost, Delayed, or Damaged Packages

If your order hasn't arrived within the estimated window, or if it arrives damaged, please contact us at [your support email]. We'll work with you to make it right — whether that means a replacement, a refund, or filing a claim with the carrier.

International Customs and Duties

International customers are responsible for any customs fees, import taxes, or duties charged by their country. These are not included in the shipping cost at checkout.

Address Accuracy

Please double-check your shipping address before placing your order. We're unable to reroute packages once they ship, and orders returned due to incorrect addresses may be subject to reshipping fees.

Questions?

We're a small team and we read every message. Reach out anytime at healystore907@gmail.com.

Tsín'ęę (thank you) for your support!